![]() ![]() Now download the appropriate antivirus software removal tool and run it (sometimes it's necessary to run it while in the safe mode). *** DetectFilter: found alien software Norton Antivirus Software *** Open the latest log file that matches the pattern and look for the following line: Installation log files are located in the Windows temporary directory with this file name pattern: C:\Windows\Temp\kl-*.log. It's common that there is a previous antivirus software installed that cannot be automatically removed by the Pulseway Antivirus. Start by opening the installation log file to check why the installation has failed. ![]()
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